|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
This manual provides a convenient reference for training all Parts and Service Department personnel, especially Service Advisors and Receptionists working directly with customers, in the correct procedures for answering the phone. While it provides an excellent supplement to the training video "Effective Telephone Skills", it is designed as a standalone manual. It provides models and methods for all key phone communications between Toyota Dealership staff employees and Toyota customers. |
|
|
|
|
|
|
|
|
|
|
|
|
copyright 2000
Masahiko Ikeda
Allrights reserved |
|
|
|
|
